Wednesday, March 30, 2016

Small Town Camaraderie

The Other Toledo featured our Winlock Community/ToledoTel meeting on today's blog post.  Check it out!

The Chronicle Shines a Light on Us Again!

Tuesday's Chronicle has an article about the upcoming meeting with ToledoTel.  This is the second time the Chronicle has brought attention to our high-speed Internet efforts!

Saturday, March 26, 2016

Come Meet With ToledoTel! We Need Your Voice!

Hi Everyone,
This is BIG NEWS!
While we continue to pursue CenturyLink and the FCC CAPII funds as a solution to our Internet troubles we are also chasing down other options. Tim White has been in contact with ToledoTel and encouraged ToledoTel to look into a Winlock expansion. The president and representatives of ToledoTel will be at the Winlock Community Building (607 NW Kerron Ave) on Thursday, April, 7 at 6pm.
The purpose of this meeting is for them to gauge the needs and community interest in the Winlock area and see if we can find a way to work together. We NEED as many people as we can to attend this meeting. Not only those of us with lousy internet but EVERYONE who has an interest in seeing our community grow.
I aim to print a meeting notice in the April 6th Town Crier. It is too late for me to get a notice in the next issue. I need help getting the word out. Please consider printing out the meeting notice and sharing it with your neighbors, friends, church groups, and anyone else you know in the area. If you would like me to email you the flyer in another format just ask ( ). Thanks!

Sunday, March 13, 2016

Who's Up for Some Documenting, Complaining, Filing, Waiting & Resolving (Hopefully)?

Last year Lifehacker posted suggestions for How to File a Complaint Against Your ISP and Finally Solve Your Problems.  I will summarize the parts that are relative to the issue in our area but I recommend you click the link and read the whole article.  Thanks to Mark V. for pointing me toward this info.

Lifehacker gives instructions for filing a complaint with the FCC against the ISP but there needs to be some groundwork first.  The tips in this post might be helpful for those of us who have been able to obtain service but I'm afraid they won't offer much for those of us who have been denied service.

First: Many of us have been using to assess our speeds.  Keep it up.  And keep records.  Do your tests regularly register results that don't meet the advertised speed?  What speed differences are you noticing between your plugged in devices and your wifi devices?  To file a complaint with the FCC you will need to show  repeated service under-performance.  Wifi data will not be as compelling as plugged in data.

Second: (Don't laugh - I know many of you have put in many an hour on the phone already) Try to resolve the problem with CenturyLink first.  Keep track of all conversations with them either via phone or chat.  Keep any promotional materials they have provided advertising speeds, contracts, etc.  Please refer to the LifeHacker post for more info.  I don't want to jack their post without giving them traffic and the info is important.

Third: File your complaint with the FCC using this form. (Again, the Lifehacker post is chock full of info here).

Fourth:  Wait.  Once the FCC sends your complaint to the ISP, the ISP has 30 days to respond.  If a resolution can be reached, great.  If not it may be time to file a formal complaint.  A formal complaint has a $200 price tag so here's hoping it won't come to that.

Those of you who embark on this route to resolution, please keep us all posted either on the FaceBook group page or by sending me an email and having me post here on the blog.